How can we help?

Answers about payments, USDT and BTC, verification and fees.

Questions and answers

Topics

11 answers

Before you start

  • Choose Get started and tell us about your company or about yourself. We review each request and write to you with the next step. Access opens after review.

  • MB30 SERVICES, S.A. de C.V., a company incorporated in El Salvador with its office in San Salvador. Services are provided with third-party partners, only where and when MB30 may lawfully offer them. Company details and registration are set out in Section 1 of the Terms and Conditions.

  • El Salvador is our initial market; services open there first. Other Latin American markets will be reviewed later. The Countries page lists them.

  • Buying and selling USDT and BTC with US dollars, and payments in US dollars and euros by request: a specialist reviews your profile first. Planned, with no date: ETH and USDC, and transfers of the assets you buy.

Requesting access

  • We review the request and invite you to verify your company or your identity. Nothing is opened and no money moves until verification is complete.

  • Companies, after business verification (KYB), and verified adults with full legal capacity. The age of full capacity is set by the law of your country of citizenship.

Verification and access

  • Financial services need to know who is using them. We verify you with our verification provider. Its result is shown separately from the access decision.

  • Not automatically. Verification confirms who you are. Access is decided by our team after screening and a review of risk and limits, and depends on your country.

Using the service

  • No. It uses market reference data from public sources and the reference fee range. Your order shows the exact price, the fee and the total before you confirm, and funds move only after a specialist reviews it.

  • No. USDT and USDC are digital assets that aim to track the US dollar. Their price can differ and risks apply. Read the risk disclosure.

Support

Write to us

Fill in the form and your email app opens with the message ready, or copy the address.

Questions about a payment

File a complaint

Your message

Topic
0 / 2000

You send the message from your own email, not from this site.